Order date: 5/16/2020 All of the nurseries on the list are great. We immediately misted the leaves, planted the shrub and watered it. Where are the best places to buy outdoor plants, shrubs and trees online?
Our scan shows Nature Hills Nursery website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. To request a free paper or email copy of the opt-in or to update our records with your contact information, please email customer servicecustomer-support.naturehills.com. Garden Center products do not qualify. Find out with this FREE Plant Pairing Guide and become a pro at combining plants for the best garden design possible! When I find the president's number there I will be calling him to advise him what crappy service I got from you. Its not clear on the website how this works, but Id imagine youd receive a replacement plant or store credit if there was damage during the shipping process. I ordered a pink crape myrtle from her on 10/26/2015. First, take a photo of the damage. Sent from my iPhone our guarantee is null and void. Dormancy can include browning of the leafy materials or the plant may not have any leaves at all. When things go wrong in the garden its really easy to feel disappointed and even blame yourself. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Johnnys has set the standard for high seed quality over the past nearly 50 years by meeting or exceeding federal minimum requirements for germination rates, pathogen testing and traceability. Nature Hills shall not, in any event, be required to grant a credit for merchandise returned to it if such merchandise is not, in the sole and absolute discretion of Nature Hills like-new or saleable. They're a form of Bonsai where the plant has its roots and soil bundled in a ball of moss and wrapped in twine or string, eliminating the need for a pot or container. Shop here: bit.ly/3TC5lOr . Modified on: Tue, Oct 11, 2022 at 9:15 AM. You can learn more about what kind of cookies we use, why, and how from our Privacy Policy. They carry a lot of nice plants and take great care in packaging and shipping them! [protected] x102 You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. New plant or part refund if I can save it. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt. Light it Up With Yellow and Orange Flowering Perennials. Thank you, Many orders are picked, packaged and shipped within 1 hour of an order being placed! 11981 customer reviews of Nature Hills Nursery Inc.. One of the best Home & Garden, Nurseries & Gardening, Home Services business at 2336 S 156TH CIRCLE, Omaha NE, 68130 United States. May 15: Replied to email support. We will not refund the purchase price of the plant, but we will replace the plant at our expense. Our company has evolved and responded to our customers' demand of quality nursery products. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. I followed their instructions and waited 8 weeks (they told me that it would take that long for it to leaf out). I know how to grow things. The plants are potted, but still very small. [protected] x102 Nature Hills Nursery, Inc. must receive all warranty claims within one year from the date of delivery of your plants to the address specified on the order. US Updated Nov 2, 2022 Would give a zero star-Pathetic, inferior trees and service. Aperia Solutions makes no representation or warranty as to whether Nature Hills Nursery Inc system(s) are secure from either an internal or external attack or whether cardholder data is at risk of being compromised. This time I was told they had just gotten a freeze and that the trees were going to be dormant soon and shipping would start November 16. I felt like I tore a lot of leaves of in the unpacking process boxes have squares that open and close to allow air to flow within the box, but it took me a few tries to learn how to close squares to get plants out with out a struggle. Plants packaged with care. This has opened up a whole new world.
Nature Hills Nursery (@naturehills) / Twitter Nature Hills Nursery Reviews | Read Customer Service Reviews of Went to their web site to look up the warranty, and it is "half price of the tree plus shipping charges", the lady on the phone said "one year" when asked if they warrantied the trees, nothing about half price and shipping, any way bit the Share your photos and videos with others to prove the truth of your words. Success! In the event of multiple claims or excessive losses, we may require a soil test to determine soil compatibility problems. That way we don't risk it sitting in a hot truck over the weekend. Claims will not be accepted if the shipping address is different than the original shipping address. Please try again. But more disappointing than the dead tree was the warranty I learned about after the fact a replacement would be half the cost and the shipping! He sent me back to Customer Service and Julie answered again. Then, create a support ticket Hills within 48 hours of arrival so a . My order was shipped one day after ordering and arrived at my door 3 days. No offense to you but I feel I'm being lied to. I ordered plants and trees and paid extra for insurance just in case so my investment would be protected. How to Keep Your Hostas Healthy and Happy! I ordered 3 blue star juniper and 2 Blue Chiffon Rose of Sharon that were not available locally. Stunning plant combinations for 4-season interest in your garden. The 3 secrets to overcome your gardening challenges & finally get your dream garden. When you sign up for our FREE newsletter! So, now I'm in the same boat - waiting. 1 review US 2 days ago Had absolutely no issues In the past 6 weeks I have ordered over $3,500 worth of plants and trees from Nature Hills! This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. Here is his contact information: I mentioned Select Seeds above for their live plants. I checked my order online, but it was not updated in their system. I was happy that I did receive a response and a healthy plant in the mail. Because of my experience and their plant guarantee, I can confidently recommend Great Garden Plants as a reputable online nursery. If you have properly cared for your plant(s) (as posted on our website), did NOT purchase the Optional Purchased 1 Year Plant Warranty, and you experience a loss within one year from the date of delivery of such product, either write to Nature Hills Nursery, Inc., 2336 S 156TH Circle, Omaha, Nebraska 68130 or contact customer service at customer-support.naturehills.com. I planted anyway and tried to nurse to health. I have been gardening for over 50 years. If you are like us, you like collecting some of the dizzying arrays of different perennial Hosta plants for your yard. Just note that the Freshdesk Support Desk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk Support Desk may not work properly if you disable cookies. She had me go to the tree and scrap the bark again and it was still dead.
I ordered apple tree and all I got was dead stick. So, mid-November I contacted them again. Healthy Plants:As with all living plants, containerized or bare root, death loss is possible. No perennials. Orders CANNOT be cancelled after the order is shipped or if the order is in the packaging process. That leaves most of the cost for replacement to customer(s) even when they ship a dead tree to customer. Nature Hills Nursery, Inc. was originally founded in 2001 as a conifer and deciduous tree nursery. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. With 30+ tips and tricks, theres sure to be several curb appeal hacks youll be excited to try! Is this your company? That will give you a good foundation of what you need to know before you place your first order. I have called several times. They sent it dormant. We do not refund money, but we will gladly replace the plant(s) per our guarantee if all warranty conditions are met. Google the company name + reviews. I thought this may be a fluke but their website states that, All orders are shipped within 1-3 days after the order is processed, unless you have requested otherwise.. On Thu, Jun 28, 2018 at 12:05 PM, Jeff wrote: With Smart Plant & Tree Care, load your own plants into a digital garden & receive weekly custom care instructions on your phone! Many Etsy sellers are shipping plants to your door and thats a great thing.
Nature Hills Nursery | American Camellia Society Large orders and/or freight shipped orders may incur a higher cancellation fee. I'm truly sorry Jeff, it seems that everything that could go wrong has gone wrong on this order. Nature Hills Nursery, Inc. was originally founded in 2001 as a conifer and deciduous tree nursery. THE REMEDIES SET FORTH ABOVE CONSTITUTE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. Product replacement will only be sent to the original shipping address. Top 10 Coral Bells & How to Keep Coral Bells Looking Good. I certainly did not. ComplaintsBoard.com is a leading complaint resolution website on the Internet. There is also a phone number you can call if you have any issues, along with a support website where you can file a claim or create a support ticket. Yeah good idea he says (this is management?) Although the prices may be a bit higher and the selection a bit smaller, I still think MyPerfectPlants.com is worth a look. Was it shipped Monday?
Nature Hills Nursery, Inc. | Better Business Bureau Profile June 20: Blueberry bushes arrived and looked like dead twigs. Julia Customer Service EXCEPT AS SET FORTH ABOVE, NATURE HILLS NURSERY, INC. He sent her back a message, per Jennifer, that I had ordered a purple Zuni crape myrtle. [protected]@naturehills.com CEO This went back and forth 3 times. We will reship replacements for damaged product after the carrier has approved the damage claim. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. No big deal, Magnolias are prone to disease. Jeff Obviously packed with disregard to protecting plants from drying out, falling out of planting material. You will be responsible for payment as set forth above. Great Garden Plants is a nursery that Ive recently tried and was really impressed with their selection, prices and packaging. They have an AMAZING selection of plants. Ive also purchased live plants from them. Order #[protected] I see from Nature Hills online reviews how horrible your customer service is. They survived the winter, but I ended up finding butterfly weed locally and purchased 2 much larger plants so I didnt have to wait 3 years for these tiny guys to flower. Research their plant warranty information. I give him credit card again, wait 3 weeks, no order. There is no follow up to any emails. Nature Hills and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages. John Liel After texting STOP to82651, you will receive one additional message confirming that your request has been processed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Print Created by: Customer Service Admin Modified on: Fri, Feb 18, 2022 at 9:20 AM Unfortunately, when working with live plant material, loss can occur. She then hug up the phone. The ginkgo tree is slow-growing in nature, but has been thriving since planting. Please see all the customers at the following website: In this article, Ill share my experience along with pictures of plants ordered from each. Really don't careexcuses like that make me illHORRIBLE customer service! We ship directly from the nursery to your doorstep to uphold the quality you deserve. All were good sized quart plants and overall healthy. Here are the policy details: All sales are final. The prices werent too crazy. I did not receive an email/order confirmation of any kind. Pricing of products and services. Once you affirm your choice to opt-in to the Service on 82651, your message frequency may vary. There was an error submitting your subscription. Claims will not be accepted if the shipping address is different than the original shipping address. Most nurseries will guarantee anywhere from a few months to a year after purchase but for a lifetime is very impressive. When I TRIED calling recently about a shrub I purchased last fall I was continually put on hold upon the phone being answered and at the 12:35 minute mark was disconnected (three times). They have lost a customer. Zones are posted on each product page. So, keep that in mind when youre ordering. Ive purchased many allium, tulip, iris and crocus bulbs from this online nursery over the years. Guarantee does not include shipping cost. This is ridiculous. When I called they wanted to charge me half of the cost + shipping for another tree. When in doubt, reach out before you buy. Kokedamas are the perfect indoor plant for your home or office! Claims received by Nature Hills Nursery, Inc. after one year of delivery will not be honored. In the event of multiple claims or excessive losses, we may require a soil test to determine soil compatibility problems. From the world of cosmetics and fashion which has every possible shade of pink to red, to the natural world outside.
Complaints for Nature Hills Nursery, Inc. - Better Business Bureau I ordered a tree online last May (2015). Theres always a risk when you shop online. Just know that you may not be able to find EVERY plant you need on their website. Jeff, Search New support ticket . Upon receipt of picture(s), we will issue a 100% store credit (valid for one year) for the cost of the plants only. It looks awful next to my house and irritates me when approaching my home. To top it off either FEDEX or Nature Hills sent them in a damaged smashed in box. I called them and sent in pics as they requested. [protected]@naturehills.com For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails. JavaScript seems to be disabled in your browser. In April, I ordered 2 top hat blueberry bushes (Vaccinium Top Hat) and skyracer purple moor grass (Molina caerulea ssp arundinacea Skyracer) from DirectGardening. The same exact thing happened to me. NATURE HILLS NURSERY, INC. SHALL NOT, IN ANY EVENT, BE LIABLE FOR DAMAGES IN AN AMOUNT GREATER THAN THE ORIGINAL PURCHASE PRICE OF ANY PLANT. As an Amazon Associate, I earn from qualiying purchases if you shop through links on this page (at no additional cost to you). Warranty credit may only be used once in a single transaction. However, their refund policy leaves a bit to be desired. Claims will not be accepted if the shipping address is different than the original shipping address. At Nature Hills Nursery, we work off of a 100% live inventory. Well also assume you agree to the way we use cookies and are ok with it as described in our Privacy Policy, unless you choose to disable them altogether through your browser. THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF THE AAA WOULD. If you'd like to get the order in now, I'll make sure we get the original order refunded once the chargeback clears. This can provide reassurance to potential customers seeking quality products or services. Either the rep put in the wrong item or the shipping department sent me whatever they had on hand and not what I ordered. It is virtually impossible to achieve a 100% survival rate.
Nature Hills Nursery Inc - rapidscansecure.com Optional Purchased 1 Year Plant Warranty: As with all living plants, it is virtually impossible to achieve a 100% survival rate. I purchased some annual black-eyed susan climbing vines for just $7 each and they arrived in perfect condition. Naturehills.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Find Your Zen: How to Create a Meditation Garden in Any Space (Complete Guide), Asian Gardens: Tips for Creating a Tranquil Oasis in Your Garden Space (Complete Guide), Mediterranean Garden Style: Planting, Landscaping and Design Advice for Any Space (Complete Guide), Is Shrub Hub Legit? When I ordered other bushes using my credit and paying the balance to cover their ridiculously expensive shipping I waited and waited with no new bushes. In the event Nature Hills accepts returned merchandise, we will assess a restocking fee equal to 40% of the purchase price of the order. They wouldn't offer me any exceptions. I called back the next day and tried a different department, the lady I talked to was pleasant. Regards, ordered a live tree, sent a dead twig. If the link does not work, just type in Daves Garden, Nature Hills Nursery. Out of all of the online nurseries Ive tried, DirectGardening.com has been the worst. Well also assume you agree to the way we use cookies and are ok with it as described in our Privacy Policy, unless you choose to disable them altogether through your browser. I could tell that their plants are packed with care and love. Each plant was about $15 and shipping was about $12. Dried out completely. Often times youll find reviews from people with personal experience that can help you make a decision. Due to agricultural regulations, they are unable to fulfill orders to California and Arizona at this time. I absolutely love their product pages. When I called to get a refund, they told me they would only give 1/2 off towards another purchase. Note: Planting Tree was acquired by Fast Growing Trees in July, 2021. I asked for a manager and she told me she was the manager, I then asked for her supervisor and she told me there was none at I talked her our no one. Soil was banged out of the pot with roots hanging out. I will issue the refund once we get the credit back from your bank, or if you can cancel the reversal, you are can certainly do that as well. I also placed a separate order for good measure; a Soft Touch Holly shrub (1 gallon pot). Contacted them when the plants and trees didn't make it thru the winter they did send me replacements (after I chucked out the money for return shipping) I asked them about purchasing insurance on the replacements and they told me it wasn't needed. In this article, Ill go over my experiences with ordering from several online nurseries as well as who you can trust and who you cant. That sounded OK. To redeem, you must file a claim with customer service (customer-support.naturehills.com), and provide an image(s) of the perished item(s). If it arrived dead we will replace the tree. NOTE: Our warranty does not cover plants that are planted in a Growing Zone not recommended for the plant. May 18, 2009 4:36 pm EDT Resolved Featured review Ordered trees from them in sping of 2008, when trees budded in spring of 2009, three of them did not and were dead. Nature Hills Nursery, Inc. reserves the right to request a soil sample for evaluation. Trust your gut. Hi Trent, Why have I not gotten a confirmation or receipt. Aug 20: Blueberry bush and Moor Grass replacements arrived dead on arrival. Jeff ([protected]@aol.com)To:trent + 1 more Details Pop in your email below for instant access. Like all other online stores, some people have very good experiences, while others may have a negative experience. When it arrived it was dead, did the scratch test under the bark and it was dead. THE REMEDIES SET FORTH ABOVE CONSTITUTE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. The prices are a bit higher than other nurseries Ive used. SAFETY NOTICE: ComplaintsBoard has analyzed Nature Hills Nursery and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. (FAA) applies to this agreement to arbitrate, and governs all questions of whether a dispute is subject to arbitration. Nature Hill charged me 121.11 extra for the wrong item. Name. The complaint has been investigated and resolved to the customers satisfaction. A long registered date for naturehills.com can be seen as a positive aspect for Nature Hills Nursery as it indicates a commitment to maintaining the website and its domain name for a long period of time. Terms & Conditions: https://www.naturehills.com/terms-conditions. I've filed a complaint with the Omaha BBB and Attorney General and will be pursuing the legality of shipping infested plants across states. Theres just something about Coral Bells in the garden! Sent from my iPhone The message always said that they were experiencing a high volume of calls. Read full bio. All were delivered in great condition and are thriving in my garden. Yes An easy 8-step process to design a lush, layered landscape at home. I was hung up on when I got pissed off.
Nature Hills plant and tree guarantee and warranty policy. This will provide you with an email to customer service (customer-support.naturehills.com). We work with over 30 nurseries across the United .
Stalk is weak and narrow with very little tree canopy left. In the unlikely event that your order arrives missing an item or there were delivery issues, please contact customer service by clicking this link: customer-support.naturehills.com within 48 hours of receipt. Nature Hills Nursery | America's Largest Online Plant Nursery SHOP TREES & PLANTS Growing Zone Map #ProPlantTips Plants By State Buy 1 Get 1 FREE! After we finally made contact he tells me he's some kind of company manager. Nature Hills online nursery based in Omaha, Nebraska. I sent pictures showing them the dead stick. Claim it and get a lot of features. INFO@NATUREHILLS.COM. Trent Nature Hills will not refund shipping on returned items and will not pay for shipping on a returned item. Any online shopping for trees, etc will be with this company". Sometimes you cant find the exact plant you want at your local nursery. June 13: Moor Grass arrived dead. Nature Hills Nursery, Inc. will replace any plant that dies during the first year upon payment of one-half of the current selling price plus normal shipping and handling as posted on our web site. Regardless of the fact it was delivered far too early in the northeast this spring, I had a local tree service company plant it according to the nursery's instructions, but it didn't make it. (888) 864-7663. Showed up to my house in terrible condition! Such agencies can, if the law allows, seek relief against us on your behalf. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Nature Hills Nursery, Nature Hills Nursery earns 91% level of Trustworthiness.
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